TGO Transit

T:GO Transit is committed to providing safe, reliable, efficient transportation for our passengers and a safe working environment for our Bus Operators.

T:GO Bus Operators will treat their passengers with courtesy and respect in all interactions and will do their best to ensure that passengers arrive at their destinations safely and on time.

T:GO Passengers shall treat Bus Operators, buses, and other passengers with dignity and respect and shall adhere, as a minimum to the Passenger Guidelines.

The following rules and regulations are to ensure a safe and respectful transit experience for all T:GO passengers.  Failure to comply may result in the Bus Operator asking the passenger to leave the bus.

T:GO is committed to eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity. T:GO recognizes the diverse needs of all our riders and will respond by striving to provide services that are accessible to all.

Accessibility

Both the Inter-Community and In Town T:GO buses are equipped with an accessible lift on the passenger side of the bus to assist passengers. The lift can be used by passengers with limited mobility or who require a mobility aid which prevents them from boarding at the front of the bus. The lift can be deployed by the bus operator upon request, however, you must be able to maneuver your mobility aid into the designated area on the bus.

The final decision concerning if the mobility aid can be safely loaded onto the bus will be at the discretion of operator.

Priority Seating

Priority seating is located at the rear of the bus. These seats are reserved for people of all ages with disabilities and mobility challenges. Ontario Regulation 191/11 requires that passengers, other than persons with disabilities must vacate these seats if its use is required by a person with a disability.  

Service Animals 

We welcome people with disabilities and their service animals. People with disabilities are permitted to be accompanied by their service animal and keep that animal with them when accessing services provided by T:GO, unless the animal is otherwise excluded by law.

It is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all time and clear of all aisles and exits.

Support Persons

A person with a disability who is accompanied by a support person will be permitted to have that person accompany them while using T:GO. There shall be no charge to support persons accompanying a person with a disability while using T:GO Transit.

T:GO may deem it necessary to require a support person for a person with a disability in order to protect the health and safety of that person or others using the service. This will only occur after a consultation with the person with a disability and when it is the only means to allow the person with a disability to access the service.

Storage of Assistive Devices and Mobility Aids 

Where room is available and safe storage is possible the operator will ensure that mobility aids are safely secured within the bus. Assistive devices, mobility aids etc. should never obstruct the aisle or block entrance/exit areas of the bus. All storage of mobility aids is done at no additional cost to the passenger.

Transit Stops

In cases where a transit stop is temporarily inaccessible, people with disabilities will be able to board or exit the bus at the closest available safe location. In determining where a safe location is located, the operator will consider the preference of the person with a disability. However the final determination of the safe location will be determined by the operator.

Due to safety concerns, T:GO Transit service will not operate if the weather and/or road conditions are deemed unsafe for vehicles to operate.

T:GO services will be cancelled when Town of Tillsonburg declare a significant weather event.

If possible, the decision to cancel the daily service due to weather conditions will be made prior to the start of daily service (6:00 a.m.).

Once the decision is made, the cancellation will be posted on our website and on the T:GO Facebook page.

Do drivers carry money or make change? 

No. Exact fare is required.  Place cash in the fare box when you get on the bus.

Where can I get tickets, passes and schedules?

In-Town Information

Inter-Community Information

Does T:GO operate on holidays and weekends? 

T:GO In-Town Service operates Monday to Friday from 5:55 a.m. to 5:55 p.m. 

Please see the Route Details section for the dates and times of Inter-Community Transit Service.

There is no service on weekends, statutory holidays or civic holidays.

Are Seniors eligible for a transit tax credit? 

The Seniors’ Public Transit Tax Credit is a refundable tax credit to help seniors with public transit costs. Eligible transit expenses incurred on or after July 1, 2017 can be claimed for the credit. For more information on this new tax credit, visit the Government of Ontario website.

Are pets allowed on T:GO Transit?

No. Only service animals are permitted.

Alternative Transportation Options 

T:GO offers one fully accessible, climate-controlled mini bus (20 passengers). Service animals welcome.

T:GO continues to operate on regular hours to provide a safe and reliable transportation service for your essential travel needs. 

T:GO operates Monday to Friday from 5:55 a.m. to 5:55 p.m. (excluding holidays).

Each route takes approximately one hour to complete.

• Schedule and Routes 

To provide your feedback, please contact transit@tillsonburg.ca

Veterans, support persons and children under 5: FREE

Exact cash fare is required. Bus drivers do not carry change.

Tickets can be purchased at the following locations:

• Sobey's Tillsonburg - 678 Broadway
• Oxford Mini Mart - 67 Oxford St.
• Chrissy's Corner Store - 170 Tillson Ave.
• Coward Pharmacy - 165 Broadway
• DNT Convenience - 510 Broadway
• Maple View Variety - 126 Concession St. E.
• Tillsonburg Community Centre - 45 Hardy Ave.
• Tillsonburg Customer Service Centre - 10 Lisgar Ave.
• Metro Tillsonburg - 225 Broadway

T:GO offers inter-community transit services to a number of destinations in and around Tillsonburg, including London, Woodstock, and Port Burwell.

T:GO Inter-Community Transit is Funded by the Government of Ontario.

T:GO is a member of Southwest Community Transit (SCT).

• Download Brochure
• View Map       

Schedules, routes and bus stop locations are also available on Google Maps.

Veterans, support persons and children under 5: FREE

Exact cash fare is required. Bus drivers do not carry change.

Tickets can be purchased at the following locations:

• Sobey's Tillsonburg - 678 Broadway
• Oxford Mini Mart - 67 Oxford St.
• Coward Pharmacy - 165 Broadway
• Maple View Variety - 126 Concession St. E.
• Tillsonburg Community Centre - 45 Hardy Ave.
• Tillsonburg Customer Service Centre - 10 Lisgar Ave.
• Metro Tillsonburg - 225 Broadway
• Kings Variety - 7 King Street W, Ingersoll
• Hubee's Variety - Brownsville
• Hometown Country Market - Mount Elgin
• The Village Market - Burgessville
• Village Cheese Mill - Salford
• Market by the Falls - Otterville
• Foodland - Woodstock
• Canada Post Office - Beachville
• Bayham Municipal Office - Straffordville
• I.D.A. Pharmacy - Port Burwell
• Putnam Mini Mart - Putnam